Frequently Asked Questions — 97hi FAQ
Everything you need to know about playing on 97hi — from opening your account and making deposits via bKash or Nagad, to understanding bonuses, cricket betting rules, and staying safe while gaming in Bangladesh.
Welcome to the 97hi Help Center. Whether you are a new player just getting started or a regular member with a specific question, this page covers everything from account setup and payment methods to game rules, bonuses, and responsible gaming. Browse the sections below to find the answer you need. If your question is not listed here, our support team is available around the clock at [email protected].
Secure Accounts
SSL encryption keeps your personal data and funds protected at all times.
Fast Payments
Deposit and withdraw via bKash, Nagad, Rocket, and Upay instantly.
100+ Games
Aviator crash game, live casino, slots, and cricket betting all in one place.
Rich Bonuses
Welcome bonuses, reload offers, and free spins for active players.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and all Bangladesh Tigers matches live.
24/7 Support
Our team is available around the clock to help with any account or game issue.
01. Account & Registration
How do I create an account on 97hi?
Creating an account on 97hi takes less than two minutes. Visit the 97hi Login page, click the registration option, and fill in your mobile number, a strong password, and your preferred currency (BDT). You will receive a one-time verification code via SMS. Once confirmed, your account is live and ready to deposit. Players must be 21 years or older to register.
What documents do I need to verify my 97hi account?
Account verification on 97hi (KYC) requires a government-issued photo ID such as your National ID card (NID) or passport, and a selfie holding the document. For withdrawal requests above ৳20,000, address proof may also be requested. Verification is usually completed within 24 hours. Submitting clear, legible images speeds up the process considerably.
I forgot my 97hi password — how do I reset it?
To reset your 97hi password, go to the Login page and tap the 'Forgot Password' link. Enter the mobile number registered to your account and you will receive a reset code via SMS. Enter the code, set a new strong password (at least 8 characters with a mix of letters and numbers), and log back in. If you no longer have access to your registered number, contact [email protected] for manual assistance.
Can I have more than one 97hi account?
No. 97hi strictly allows only one account per player. Duplicate accounts are detected automatically and may result in suspension of all associated accounts and forfeiture of any balances or bonuses. If you accidentally created two accounts, contact support immediately to merge or close the duplicate before it is flagged by our system.
02. Deposits & Withdrawals
How long does a bKash deposit take on 97hi?
bKash deposits on 97hi are credited instantly in almost all cases. Send your deposit to the designated 97hi bKash merchant number, include your 97hi Player ID in the reference, and your account balance updates within seconds. If more than 10 minutes pass without a credit, take a screenshot of the bKash transaction confirmation and send it to [email protected] for a manual review.
What is the minimum deposit amount on 97hi?
The minimum deposit on 97hi is ৳200 via bKash, Nagad, Rocket, and Upay. Bank transfer minimums may vary slightly depending on the bank partner (Dutch-Bangla, BRAC, IBBL, Sonali). There is no upper cap on deposits, but transactions above ৳100,000 may require additional verification as part of our standard compliance process.
How do I withdraw my winnings from 97hi via Nagad?
To withdraw via Nagad on 97hi, log in to your account, go to the Cashier section, select Withdrawal, choose Nagad as your method, enter the amount (minimum ৳500), and confirm with your Nagad-registered number. Withdrawals are processed within 1-4 hours during normal operating hours (Bangladesh Standard Time). Ensure your Nagad number matches the one registered on your 97hi account to avoid delays.
Are there any fees on deposits or withdrawals at 97hi?
97hi does not charge any platform fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own small transaction charges as per their standard fee schedule. Bank transfer withdrawals processed via Dutch-Bangla or BRAC Bank are also free on the 97hi side. Always check your mobile wallet's current fee schedule directly with the provider.
How long do withdrawals take to arrive on 97hi?
Most 97hi withdrawals via bKash, Nagad, and Rocket are processed within 1-4 hours. During peak periods or public holidays like Eid, Victory Day, or Pohela Boishakh, processing may take up to 24 hours. Bank transfers (Dutch-Bangla, BRAC, Islami Bank) typically settle within 1 business day. Withdrawals requested after 10 PM BST are usually actioned the following morning.
03. Games & Gameplay
How do I play Aviator crash game on 97hi?
Aviator on 97hi is a live multiplier crash game by Spribe. Place one or two bets before the round starts, watch the multiplier climb from 1x upward, and cash out before the plane flies away. If you do not cash out before the crash, your bet is lost. You can set Auto Cash Out at a target multiplier for hands-free play. The game runs every few seconds so there is always a new round ready.
Can I bet on BPL and IPL cricket matches on 97hi?
Yes, 97hi offers cricket betting on BPL, IPL, T20 World Cup, ICC events, and all Bangladesh Tigers international matches. You can bet on match winner, top batsman, total runs, and live in-play markets. Match odds update in real time during play. Check the Cricket section for the current match schedule and available betting markets before each series starts.
Are the slot games on 97hi fair?
All slot games on 97hi use certified Random Number Generator (RNG) technology, meaning every spin outcome is independently random and cannot be predicted or manipulated. Games are sourced from licensed providers including Pragmatic Play, NetEnt, and Microgaming, whose RNG systems are regularly audited by independent testing labs. The published Return to Player (RTP) percentage for each game is displayed in its game info panel.
Can I play 97hi games on my mobile phone?
Yes. 97hi is fully optimised for mobile play and works smoothly on all modern Android and iOS devices without any app download required. Simply visit 97hi.pro in your mobile browser, log in, and play. The site is built on a mobile-first layout, so the interface adapts perfectly to small screens. For the best experience, use Chrome on Android or Safari on iPhone with a stable internet connection.
04. Bonuses & Promotions
What welcome bonus does 97hi offer new players?
97hi offers a welcome bonus to all newly registered players on their first deposit. The exact bonus amount and match percentage are displayed on the Promotions page at the time of your registration. To claim the bonus, opt in during the deposit process — it is not credited automatically in all cases. Always read the bonus terms before depositing to understand the wagering requirement, eligible games, and expiry period.
What is the wagering requirement for the 97hi welcome bonus?
The wagering requirement on 97hi bonuses specifies how many times you must play through the bonus amount before you can withdraw it as real cash. For example, a 20x rollover on a ৳1,000 bonus means you must wager ৳20,000 in eligible games before cashing out the bonus funds. Aviator and live casino games typically contribute 100% to the rollover. Slots contributions vary by title — check the specific bonus terms for a full breakdown.
Do 97hi free spins expire?
Yes, free spins on 97hi have an expiry period that is stated clearly in the promotion details. Typically, free spins must be used within 7 days of being credited to your account. Winnings from free spins are added as bonus funds and are also subject to a wagering requirement before withdrawal. Expired free spins cannot be reinstated, so use them within the promotional window to avoid losing them.
Does 97hi have a loyalty or VIP programme?
Yes, 97hi rewards regular players through a loyalty programme where you earn points on every real-money wager. Accumulated points can be exchanged for bonus credits, free spins, or cashback rewards. Higher-tier VIP members receive dedicated account managers, faster withdrawal processing, exclusive reload bonuses, and early access to new game launches. Contact support to learn your current loyalty tier and the points required to advance.
05. Safety & Responsible Gaming
Is 97hi safe and legal to use in Bangladesh?
97hi operates as a secure online gaming platform using SSL encryption to protect all player data and financial transactions. The platform is designed specifically for the Bangladesh market, supporting local payment methods like bKash, Nagad, and Rocket. As with any online gaming activity in Bangladesh, players are responsible for understanding their local regulations. 97hi encourages responsible play and enforces a strict 21+ age policy across all services.
How can I set deposit limits or self-exclude on 97hi?
97hi provides responsible gaming tools directly in your account settings. You can set daily, weekly, or monthly deposit limits to control your spending, activate a cooling-off period, or request a full self-exclusion if you feel gambling is becoming a problem. To enable these tools, go to Account Settings and select Responsible Gaming. For immediate assistance, email [email protected] — our team will action your request within 24 hours.
What is the minimum age to play on 97hi?
The minimum age to register and play on 97hi is 21 years. This policy applies to all players regardless of game type — crash games, slots, live casino, or sports betting. Age verification is conducted during the KYC process, and any account found to belong to a player under 21 will be permanently closed and any associated funds returned. 97hi takes its responsibility to protect underage individuals very seriously.
Still Have Questions?
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