Privacy Policy — 97hi

Introduction

97hi operates as Bangladesh's trusted online gaming platform, offering Aviator crash games, cricket betting, live casino, and slot experiences to adult players across Dhaka, Chittagong, Sylhet, Khulna, and beyond. We understand that when you register and play on our platform, you are placing your trust in us — not only with your gaming activity but also with your personal data.

This Privacy Policy describes how 97hi collects, processes, stores, and protects information that identifies you as an individual. It applies to all users who access our website at https://97hi.pro, create an account, make deposits via bKash, Nagad, Rocket, or Upay, place wagers, or otherwise interact with our services.

By accessing or using the 97hi platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of our services immediately. We encourage you to review this page periodically, as we may update this policy from time to time in response to regulatory developments or changes in our business practices.

Information We Collect

To provide a safe, fair, and personalised gaming experience, 97hi collects both information you provide directly and information gathered automatically when you use our platform. The categories of personal data we may collect include:

• Identity data: full name, date of birth, gender, and copies of government-issued identification documents submitted during account verification.
• Contact data: email address, mobile number, and city of residence (e.g. Dhaka, Sylhet, Rajshahi).
• Account data: username, password (stored in encrypted form), account balance, transaction history, wagering history, and bonus records.
• Financial data: payment method details (bKash number, Nagad number, Rocket number, Upay account, Visa/Mastercard partial card data), deposit amounts in BDT, and withdrawal requests.
• Technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and session timestamps.
• Usage data: pages visited, games played, bet values, game outcomes, click patterns, and session duration on the platform.

We do not knowingly collect special category data (such as health data, religious beliefs, or political opinions) and we do not accept registrations from persons under 21 years of age.

How We Use Your Information

97hi processes your personal data only for specific, lawful purposes. We do not sell your data to third parties. The primary purposes for which we use collected information are:

• Account management: to register your account, verify your identity (KYC), and manage your player profile securely.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, credit bonuses, and resolve disputes.
• Responsible gaming: to monitor gameplay patterns and detect signs of problem gambling, enforce self-exclusion requests, and maintain deposit limits set by players.
• Security and fraud prevention: to detect suspicious activity, prevent unauthorised access, and protect the integrity of our platform.
• Communications: to send you transactional notifications, account alerts, security updates, and (where you have opted in) promotional messages about bonuses and new games.
• Legal compliance: to meet obligations under applicable laws, respond to lawful requests from regulatory authorities, and resolve legal disputes.

Cookies and Tracking Technologies

97hi uses cookies and similar tracking technologies on its website to enhance your browsing experience, remember your preferences, and analyse how our platform is used. A cookie is a small text file stored on your device by your web browser when you visit a website.

We use the following categories of cookies:

• Essential cookies: necessary for the basic operation of the site, including maintaining your logged-in session and enabling core gameplay functions. These cannot be disabled without breaking site functionality.
• Analytics cookies: used to understand how players navigate the platform, which games are most popular, and where users encounter difficulties — helping us improve the overall experience.
• Preference cookies: store your language setting, display preferences, and other personalisation choices so you do not need to re-configure them on each visit.

You may adjust your cookie preferences through your browser settings. Disabling essential cookies may prevent some parts of the platform from functioning correctly. We do not use cookies to track your activity on third-party websites outside of 97hi.

Data Sharing and Third Parties

97hi does not sell, trade, or rent your personal information to outside parties for their own marketing purposes. We treat your data with the same level of discretion we would want applied to our own information. However, to deliver our services we work with a limited number of trusted third-party partners who may process your data on our behalf under strict confidentiality obligations.

Categories of third parties we may share data with include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks — solely to process your deposit and withdrawal transactions.
• Game providers: companies such as Spribe, Pragmatic Play, Evolution Gaming, and Ezugi who supply the game engines used on our platform and who may receive limited session data to power gameplay and RNG auditing.
• Regulatory and legal authorities: government bodies, law enforcement agencies, or courts if required by applicable law, a court order, or to protect the legal rights of 97hi or its users.

Payment Data and Financial Security

All financial transactions on the 97hi platform are processed through encrypted, secure payment gateways. When you deposit funds via bKash, Nagad, Rocket, or Upay, your payment credentials are transmitted directly to the respective payment provider — 97hi does not store complete mobile banking PINs or full card numbers on its servers. Partial payment identifiers (such as the last four digits of a card or a masked mobile number) may be retained in your account history for reference and dispute resolution.

We strongly advise players never to share their 97hi account password, bKash PIN, or Nagad PIN with any third party — including anyone claiming to be a 97hi customer support agent. Official 97hi support will never ask for your full password or mobile banking PIN.

Data Retention

97hi retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory reporting requirements. For active player accounts, personal data is retained for the lifetime of the account plus a minimum post-closure period required under applicable law.

Transaction records and financial data are typically retained for a period of seven years following the date of the transaction to comply with financial record-keeping obligations. After the applicable retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual.

Your Rights as a Data Subject

As a registered player on 97hi, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at the email address shown in the footer:

• Right of access: you may request a copy of all personal data 97hi holds about you, including your account history and any profiling data.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations (particularly in relation to financial records and responsible gaming history).
• Right to restriction: you may ask us to restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes at any time. You may opt out of promotional communications by contacting our support team.

We will respond to all valid data subject requests within a reasonable timeframe. We may need to verify your identity before processing any request. Some rights are subject to limitations where we have a legitimate overriding legal obligation to retain or process the data.

Security Measures

97hi implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, bcrypt-based password hashing, access controls that restrict internal data access to authorised personnel only, regular security assessments of our platform infrastructure, and firewall and intrusion detection systems.

While we take every reasonable precaution to safeguard your data, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to use a strong, unique password for your 97hi account, never share your login credentials, and contact our support team immediately if you suspect any unauthorised activity on your account.

Protection of Minors

97hi is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires users to confirm they are 21 years of age or older and to submit valid identification during the KYC verification process. If we become aware that personal data has been collected from a person under 21 without appropriate parental consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe your child has registered on our platform, please contact us immediately at the support email address listed in the footer of this page. We treat all such reports with the highest priority.

Changes to This Privacy Policy

97hi reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or through an in-platform notification.

Your continued use of the 97hi platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page each time you visit the site to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 97hi handles your personal data, please contact our Data Protection team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You can reach our support team via the email address displayed in the footer of this page. Please include your registered username and a brief description of your request so we can assist you as efficiently as possible.